Returns & Refunds Policy

At Smokeless Organic Charcoal, we stand behind the quality of our products and are committed to providing our customers with a premium experience. Because our products are consumable goods, all sales are final.

1. All Sales Final

  • Once an order is placed and confirmed, it cannot be canceled, returned, or refunded.
  • We do not accept returns or exchanges due to customer preference, change of mind, or misuse of the product.

2. Exceptions by Corporate Approval

While all sales are final, in rare circumstances we may approve a return or exchange at our sole discretion, including (but not limited to):

  • Products that arrive defective or damaged.
  • Incorrect items received due to a fulfillment error.

Any exception to this policy must be approved in writing by Smokeless Organic Charcoal corporate management before a return can be accepted.

3. Process for Requesting a Return (if approved)

If you believe you are eligible for an exception:

  1. Contact us within 7 days of delivery at support@smokelessorganiccharcoal.com with your order number, proof of purchase, and photos of the product in question.
  2. Our corporate team will review your request and notify you if a return has been authorized.
  3. If approved, the product must be returned unused, in its original condition, and in its original packaging.
  4. Customers are responsible for return shipping costs unless otherwise stated in the approval notice.

4. Refunds (if applicable)

  • Refunds are issued only after the returned product has been received and inspected.
  • Approved refunds will be processed back to the original payment method within 7–10 business days.
  • Any shipping and handling charges are non-refundable.

5. Corporate Discretion

Smokeless Organic Charcoal reserves the exclusive right to approve or deny any return or refund request. Decisions are final and binding.

6. Contact Us

If you have questions about this policy, contact us at:
📧 info@smokelessorganiccharcoal.com